Purpose – To understand how internal communication and the quality of relationships influence employee communicative actions in crisis situations. Methodology – A literature review to shed light on the reactions of employees to a crisis and a case study of TenarisDalmine. Findings – The case study shows that positive employee communicative actions during a crisis result from good quality relationships. These positive relationships, in turn, are based on the creation of a safe environment and continuous investment in internal communication. Originality – The paper illustrates the correlation between quality of relationships and employee communicative actions in a crisis situation. Key words – Internal crisis communication, communicative actions, communication behaviours. Category: Research paper.

Employee Communication Behaviour during a Crisis: The Role of Internal Communication and Relationship Quality, 2011-10.

Employee Communication Behaviour during a Crisis: The Role of Internal Communication and Relationship Quality

Mazzei, Alessandra
2011

Abstract

Purpose – To understand how internal communication and the quality of relationships influence employee communicative actions in crisis situations. Methodology – A literature review to shed light on the reactions of employees to a crisis and a case study of TenarisDalmine. Findings – The case study shows that positive employee communicative actions during a crisis result from good quality relationships. These positive relationships, in turn, are based on the creation of a safe environment and continuous investment in internal communication. Originality – The paper illustrates the correlation between quality of relationships and employee communicative actions in a crisis situation. Key words – Internal crisis communication, communicative actions, communication behaviours. Category: Research paper.
Inglese
Communicating Crisis in an Age of Complexity
2.
Aarhus
2011
internazionale
contributo
Conference Proceedings of the Conference Communicating Crisis in an Age of Complexity
496
519
24
Denmark
Aarhus
esperti anonimi
CD-ROM
Settore SECS-P/08 - Economia E Gestione Delle Imprese
2
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10808/4193
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