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EnglishThe article investigates and testes via single and specific case analysis the possible effectiveness of conceptual frameworks extracted from the metaphorical depiction of behaviour as human and social drama to the study and the interpretation of new restaurant consumption models as experiences and “eatertainment”. Both with respect to fast or slow service, the catering service provides a script where the “eatertainment” is the result of a striking interaction between the customer and staff service “on the stage”. In consideration of the different kind of performance put on the show, can be classified new foodservice business model.
Restaurant consumption as experience and theatrical "performance": new roles for clients, staff and managers: a preliminary study, 2009.
| Autori: | Esposito, Annamaria |
| Data di pubblicazione: | 2009 |
| Titolo: | Restaurant consumption as experience and theatrical "performance": new roles for clients, staff and managers: a preliminary study |
| Nome del convegno: | QMOD and Toulon-Verona Conference on Quality and Service Sciences (ICQSS) |
| Luogo del convegno: | Verona |
| Anno del convegno: | 2009 |
| Rilevanza: | internazionale |
| Luogo di pubblicazione: | Verona |
| Nazione editore: | Italy |
| Editore: | Univesità di Verona |
| Titolo del libro: | Proceedings 12th International QMOD and Toulon-Verona Conference on Quality and Service Sciences (ICQSS) |
| Tutti i curatori: | Baccarani, Claudio; Dahlgaard Park; Su Mi. |
| ISBN: | 9788890432705 |
| Pagina iniziale: | 1 |
| Pagina finale: | 13 |
| Numero di pagine: | 13 |
| Lingua: | English |
| Settore Scientifico Disciplinare: | Settore SECS-P/08 - Economia E Gestione Delle Imprese |
| Keywords: | "restaurant services"; "customers"; "service management"; "theatrical metaphor" |
| Abstract: | The article investigates and testes via single and specific case analysis the possible effectiveness of conceptual frameworks extracted from the metaphorical depiction of behaviour as human and social drama to the study and the interpretation of new restaurant consumption models as experiences and “eatertainment”. Both with respect to fast or slow service, the catering service provides a script where the “eatertainment” is the result of a striking interaction between the customer and staff service “on the stage”. In consideration of the different kind of performance put on the show, can be classified new foodservice business model. |
| Numero degli autori: | 1 |
| Supporto: | A stampa |
| Appare nelle tipologie: | 4.01 Contributo in atti di convegno (pubblicato) |
File in questo prodotto:
http://hdl.handle.net/10808/1054
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