User-centered design approaches and methods for P5 eHealth

As seen throughout this book, eHealth informed by P5 approach gives full recognition to patients’ contexts, needs, desires, and personal characteristics. These aspects should not only be considered as cornerstones for technology evaluation, but as fundamental guidelines for design in the first place. This relates to User-Centered Design, that is, any technology/service design where final users influence how the design itself takes place. In other words, eHealth development should be based on research data gathered among final users about their needs and contexts of use, in order to be specifically tailored on final users even before the realization of low-level prototypes. This methodological contribution presents a critical presentation, description, and evaluation of research tools to be employed not to evaluate technology’s results and effectiveness, but the specific characteristics of users in order to orient design and development. Such an approach should be considered the “gold standard” of P5 eHealth solutions.