The emergent service-view of innovation has led to rethink how service innovation shapes value creation, rather than services per se. The attention shifts from the content of the innovative offering to the processes through which the innovation is created in service systems. In this study we explore service innovation as a collective phenomenon of new meanings creation and sharing. Empirically we present the success cases of three innovative companies operating in the food industry: Diet to Go, Eat‟s and Gambero Rosso. We find out that the process of service innovation occurs through actors participating and sharing new value co-creation logics. Service innovation becomes a story of social construction through a process of sense-making, where boundary objects assume a relevant role in coordinating the ideas and actions of the different actors. Our study also sheds some light on the relevance of the service support system for service innovation and thus value creation.

Social Construction in Service Innovation, 2013-05.

Social Construction in Service Innovation

Corsaro, Daniela;
2013-05-01

Abstract

The emergent service-view of innovation has led to rethink how service innovation shapes value creation, rather than services per se. The attention shifts from the content of the innovative offering to the processes through which the innovation is created in service systems. In this study we explore service innovation as a collective phenomenon of new meanings creation and sharing. Empirically we present the success cases of three innovative companies operating in the food industry: Diet to Go, Eat‟s and Gambero Rosso. We find out that the process of service innovation occurs through actors participating and sharing new value co-creation logics. Service innovation becomes a story of social construction through a process of sense-making, where boundary objects assume a relevant role in coordinating the ideas and actions of the different actors. Our study also sheds some light on the relevance of the service support system for service innovation and thus value creation.
Inglese
mag-2013
EURAM European Academy of Management Conference
13
Istanbul
2016
internazionale
contributo
Euram 2013 Democratising Management
978-975-8400-35-5
Turkey
Istanbul
EURAM
A stampa
Settore SECS-P/08 - Economia e Gestione delle Imprese
3
File in questo prodotto:
File Dimensione Formato  
2013_EURAM.pdf

Non accessibile

Dimensione 10.43 MB
Formato Adobe PDF
10.43 MB Adobe PDF   Visualizza/Apri   Richiedi una copia

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/10808/21438
Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus ND
  • ???jsp.display-item.citation.isi??? ND
social impact